FAQ

  How do I register for a seminar?    

 1) Register online with a credit card

       2) Mail in your registration form with payment or purchase order

       3)  Fax registration form and payment information to 715-839-8680

       4)  Call 800-839-4584 with your credit card information

  How do you register a group to receive the group discount?

 You can register a group online, by fax, mail or
phone. All attendees must be registered at the same time to receive the
group discount tuition. If you are registering a group
online, the discounted tuition will be reflected on the checkout page. If
you are registering by fax or mail, please use a separate registration form
for each attendee and then fax or mail them together.

  Will I receive a confirmation of my registration? 

  Please email your request to smartin@health-ed.com

  Do you offer a discount for registering early? 

 Yes.  The pre-registration rate is available until 12 Noon Central Time the day before the program date. 

  How do I request a brochure or registration form? 

  The full brochure is available as a pdf on our website program's page. Otherwise, please email custserv@health-ed.com, call or fax your request for a brochure copy.

  I’d like to be added to your mailing list.  How do I do that? 

Click the Mailing List link under Let Us Know found on the side navigation bar on the website, call or fax us.

 

  How do I get directions to a program?
 
There is a link to the hotel on each program page on our website. Please contact the hotel.

 What if I can't attend the program?
 
 To make registration changes, please email smartin@health-ed.com prior to the program for transfers or credit coupons which can be applied toward a future program. A refund, minus a $30 administrative fee, is possible for cancellations received no later than seven (7) business days prior to the start of the program. No refunds will be granted after that date. HEALTH ED does not assume responsibility for any other expenses incurred by the registrant.

 What happens if HEALTH ED cancels the program due to an emergency?
 
 In the unlikely event HEALTH ED has to postpone a program for an unforeseen reason (e.g., natural disaster, instructor emergency), you will be notified immediately and the program will be rescheduled. Participants will be transferred to the rescheduled course or another HEALTH ED program of their choosing. No refunds will be given. HEALTH ED does not assume responsibility for any other expenses incurred by the registrant.

 What happens if HEALTH ED cancels the program due to a non-emergency?
 
 In the unlikely event HEALTH ED has to cancel a program for a non-emergency event, participants will be notified and given the choice of transferring their registration to another HEALTH ED course of their choosing; receiving a coupon for the tuition amount; or a tuition refund. HEALTH ED does not assume responsibility for any other expenses incurred by the registrant.

  What state and federal accreditations does your organization hold?

HEALTH EDucation Network, LLC is an approved provider by several agencies and organizations. Please see our Credentials page, on the side navigation bar where there is a Credentials link.

  How often do you update your website? 

  At least once a week. If you have any questions or concerns, please email pmeixner@health-ed.com or call 715-552-9519.

  Do I have to purchase a book with my program registration?

 No. The option to purchase a product along with a program registration is only available with certain programs. If that option is available it will be displayed online in the dropdown box of that program's registration page, on the program's brochure or a PDF of that program's brochure.

  How do I know if your website is secure for a credit card transaction?

  Shopping cart transactions are processed with 128 bit SSL Certificates designed for securing leading web sites, as well as intranets and extranets. HEALTH ED assures you that data that is transmitted in the course of placing an order or registration -- including, but not limited to your credit card number -- will not be intercepted by a third party. For more information, click on the red TrustLogo found on our shopping cart and checkout pages.

  What is HEALTH ED's product return policy?

 If you are not completely satisfied with any of our products, simply return the product in resalable condition to us within 30 days of purchase. A refund check will be issued upon receipt.
Please call 800-839-4584 or email products@health-ed.com

  How can I receive reduced tuition?

Click here to learn more.